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I see CSRF token errors on your website
I see CSRF token errors on your website

Problems with login/orders processing

Updated over 2 years ago

If you're seeing a CSRF error message when logging into your MotionVFX account, don’t panic. You can find some simple solutions below:

CSRF token is Invalid or Missing

This error message means that your browser couldn’t create a secure cookie, or couldn’t access that cookie to authorize your login. This can be caused by ad- or script-blocking plugins, but also by the browser itself if it's not allowed to set cookies.

To address this issue, follow these steps.

Chrome

  1. Open Chrome Settings.

  2. In the Privacy and Security section, click Cookies and other site data.

  3. Scroll down to Sites that can always use cookies and click Add.

    • Copy and paste [*.]motionvfx.com and click Add.

  4. Click See all cookies and site data, search for motionvfx, and delete all MotionVFX-related entries.

  5. Reload Chrome and log into MotionVFX.

Firefox

  1. Open the Firefox Options menu.

  2. On the left, select Privacy & Security.

  3. Under Cookies and Site Data click on Manage Exceptions.

  4. Click Save Changes.

  5. Next, click on Manage Data.

  6. Search for motionvfx and select Remove All Shown.

  7. Click Save Changes and confirm in the pop-up window by clicking Remove.

  8. Reload Firefox and log into MotionVFX.

Safari

  1. Open Safari Preferences from the drop-down menu in the navigation bar or by typing Cmd + , (⌘,).

  2. Click the Privacy tab and make sure that "Cookies and website data" is not set to "Block all cookies".

  3. Click on Manage Website Data to see all locally stored website data.

  4. Search for motionvfx and remove all MotionVFX-related entries.

  5. Reload Safari and log into MotionVFX.

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