We work Monday to Friday from 8:00 to 16:00 (GMT+1) and we respond to all support e-mails in order of appearance. In most cases, we respond within a day or two but in some rare situations our response time may be extended up to 7 days.

If our reponse did not reach you, then be sure to check your SPAM/JUNK folder. We also recommend adding us to your mailbox's whitelist to avoid such issues.