All orders placed in our online store, as well as the payment processing, invoices, etc., are handled by Paddle, so for assistance regarding refunds of VAT for tax-exempt organizations/institutions, please contact their orders team via www.paddle.net or help@paddle.com

This is only required when placing your first order – Paddle stores your tax exemption status once it has been approved for your first order.

To ensure that your request is taken care of as soon as possible, please include our company's name (MotionVFX) in the Description field and attach your tax exemption form to your first message to Paddle.