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I cannot place an order.
I cannot place an order.

Order issues

Updated over a week ago

If your payment has been rejected, please clear your browser cache and cookies or use a different one and try placing your order again. If you're signed up for an additional security measure (such as Verified by Visa or MasterCard's SecureCode), then please turn off your web browser's popup blocker (at least temporarily) as the mentioned security is executed via a popup window.

Also, make sure that the information you provide during checkout matches the info on the used payment method (Credit Card, PayPal, etc). Paddle, which is our third-party payment processor, considers your safety its top priority so a mismatch (even a simple typo, for example when your CC's expiration date is 08/23 but you accidentally type in 09/23) may result in your order being rejected.

Lastly, we recommend contacting your bank's customer support in order to confirm that they are not blocking international transactions.

If you still cannot place an order, please contact the Paddle orders team for assistance:

If your order didn't go through, then the charges that you may see on your account's statement are only pre-authorization of the funds which will automatically drop off your card within 5-10 business days. The exact timeframe varies with each card issuer and each card issuer has control over when those charges will be dropped or voided.

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